Support

We're here to help! If you have any questions or need assistance, please reach out to us.

Contact Information

Address

3733 S State Rte 159, Suite 441, Glen Carbon, IL, 62034

Frequently Asked Questions

How do I get started?

Sign up for an account, create an organization, and start uploading your documents. The AI will automatically index them and you can start asking questions.

What file types are supported?

We support PDF, Word documents, text files, and Markdown files up to 32MB. When you upload a file, our system reads the text and converts it into a searchable format. The original layout is not preserved, but the knowledge is.

Can I invite team members?

Yes! Organization owners and admins can invite team members via email. Invite them with specific roles (admin or employee).

How does the free trial work?

New organizations get a 14-day free trial with full access to all features. After the trial ends, you can subscribe to continue using the service.

What does "Unlimited questions (fair use)" mean?

Our Pro plan is designed for normal human-driven business usage rather than a small fixed message bucket. We may still throttle abusive automation, scripted scraping, accidental request loops, repeated upload/delete churn, or sustained atypical usage patterns to keep the service reliable for everyone.

Can document uploads ever be temporarily throttled?

Yes. We may temporarily slow or block document upload or delete activity when we detect repeated upload/delete churn, abusive automation, or other patterns that look likely to harm service reliability. This protection applies to ingest activity as well as chat.

Is my data secure?

Yes. We use industry-standard encryption and security practices. Your documents are only accessible to members of your organization.